{"id":19776,"date":"2023-07-09T18:51:19","date_gmt":"2023-07-09T18:51:19","guid":{"rendered":"https:\/\/msconectado.com.br\/?p=19776"},"modified":"2023-07-09T18:51:21","modified_gmt":"2023-07-09T18:51:21","slug":"servicos-financeiros-representam-mais-de-35-das-reclamacoes-no-procon-ms","status":"publish","type":"post","link":"https:\/\/msconectado.com.br\/?p=19776","title":{"rendered":"Servi\u00e7os financeiros representam mais de 35% das reclama\u00e7\u00f5es no Procon\/MS"},"content":{"rendered":"\n<p>Os servi\u00e7os financeiros somam, no primeiro semestre, mais de 35% das reclama\u00e7\u00f5es formalizadas atrav\u00e9s dos canais de atendimento do Procon\/MS (Secretaria-Executiva de Orienta\u00e7\u00e3o e Defesa do Consumidor), institui\u00e7\u00e3o vinculada \u00e0 Sead (Secretaria de Estado de Assist\u00eancia Social e dos Direitos Humanos). O setor \u00e9 o mais demandado, seguido da telefonia (10,7%) e dos servi\u00e7os essenciais como \u00e1gua, energia el\u00e9trica e g\u00e1s (7,1%).<\/p>\n\n\n\n<p>No per\u00edodo de janeiro a junho, o Procon\/MS realizou 9712 atendimentos. Destes, 3441 (35,43%) estiveram associados a casos envolvendo cart\u00f5es, financiamentos, contratos de cr\u00e9dito, seguro, entre outros. Ou seja, aproximadamente 4 a cada 10 consumidores teve que acionar seus direitos por cobran\u00e7as indevidas, falhas de contrato ou na oferta de produtos financeiros.<\/p>\n\n\n\n<p>Somente os cart\u00f5es de cr\u00e9dito, d\u00e9bito e de lojas representaram 1315 das reclama\u00e7\u00f5es envolvendo servi\u00e7os financeiros no semestre (38,21%). A telefonia, segunda \u00e1rea mais demandada, teve 1038 queixas e os servi\u00e7os essenciais como \u00e1gua, energia el\u00e9trica e g\u00e1s 689.<\/p>\n\n\n\n<p><strong>Cuidados na contrata\u00e7\u00e3o<\/strong><\/p>\n\n\n\n<p>Conforme Nilza Yamasaki, secret\u00e1ria-executiva do Procon\/MS, h\u00e1 que se lembrar que o fornecedor precisa ser claro no processo de venda dos produtos financeiros, tendo o consumidor esclarecidas todas as suas d\u00favidas antes que o contrato seja formalizado.<\/p>\n\n\n\n<p>Dados de maio da Peic (Pesquisa de Endividamento e Inadimpl\u00eancia do Consumidor), da CNC (Confedera\u00e7\u00e3o Nacional do Com\u00e9rcio de Bens, Servi\u00e7os e Turismo), revelam que 70,1% dos campo-grandenses tem no cart\u00e3o de cr\u00e9dito sua principal origem de endividamento, seguido pelos carn\u00eas de cobran\u00e7a (17,4%) e cr\u00e9dito pessoal (11%).<\/p>\n\n\n\n<p>\u201cO consumidor precisa estar atento ao seu limite de renda, necessidade do produto ou servi\u00e7o, assim como as condi\u00e7\u00f5es da oferta e taxas aplicadas. Dessa forma, pode-se evitar um superendividamento no futuro\u201d, pontua Nilza. \u201cRecomendamos ainda que os documentos do neg\u00f3cio firmado sejam preservados para embasar uma reclama\u00e7\u00e3o\u201d.<\/p>\n\n\n\n<p><strong>Orienta\u00e7\u00e3o e den\u00fancia<\/strong><\/p>\n\n\n\n<p>Em casos onde o consumidor tenha d\u00favidas ou queira denunciar um estabelecimento, o Procon\/MS disp\u00f5e dos canais de atendimento Disque Den\u00fancia 151 e formul\u00e1rio de reclama\u00e7\u00e3o dispon\u00edvel no site&nbsp;<a href=\"http:\/\/www.procon.ms.gov.br\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.procon.ms.gov.br<\/a>. Todos os casos s\u00e3o avaliados e fiscalizados, conforme a legisla\u00e7\u00e3o vigente.<\/p>\n\n\n\n<p><em>Kleber Clajus, Procon\/MS<\/em><\/p>\n\n\n\n<p><em>Foto: Edemir Rodrigues\/arquivo<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Os servi\u00e7os financeiros somam, no primeiro semestre, mais de 35% das reclama\u00e7\u00f5es formalizadas atrav\u00e9s dos canais de atendimento do Procon\/MS (Secretaria-Executiva de Orienta\u00e7\u00e3o e Defesa do Consumidor), institui\u00e7\u00e3o vinculada \u00e0 Sead (Secretaria de Estado de Assist\u00eancia Social e dos Direitos Humanos). O setor \u00e9 o mais demandado, seguido da telefonia (10,7%) e dos servi\u00e7os essenciais [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":19777,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,34,1],"tags":[],"class_list":["post-19776","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cidades","category-comercio","category-noticia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Servi\u00e7os financeiros representam mais de 35% das reclama\u00e7\u00f5es no Procon\/MS - MsConectado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/msconectado.com.br\/?p=19776\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Servi\u00e7os financeiros representam mais de 35% das reclama\u00e7\u00f5es no Procon\/MS - MsConectado\" \/>\n<meta property=\"og:description\" content=\"Os servi\u00e7os financeiros somam, no primeiro semestre, mais de 35% das reclama\u00e7\u00f5es formalizadas atrav\u00e9s dos canais de atendimento do Procon\/MS (Secretaria-Executiva de Orienta\u00e7\u00e3o e Defesa do Consumidor), institui\u00e7\u00e3o vinculada \u00e0 Sead (Secretaria de Estado de Assist\u00eancia Social e dos Direitos Humanos). 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